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Terms & Conditions

These Terms and Conditions ("Terms") govern your relationship with the operator of the Batery online gambling services made available via baterywin-ca.com, as reviewed and presented on the project Batery ("the Website", "the Services"). By accessing or using the Services, you agree to be bound by these Terms. These Terms are effective as of 1 January 2026.

The Services are offered by YouGmedia B.V., a private limited liability company registered in Curaçao under registration number 153269 and operating under a sublicense issued pursuant to Gaming Curaçao master license 365/JAZ. The Services are not licensed or registered in Canada and, in particular, Batery is not listed as a regulated operator with iGaming Ontario (iGO) or the Alcohol and Gaming Commission of Ontario (AGCO). Canadian users, including residents of Ontario, access and use the Services on a cross-border and grey-market basis, and local consumer protection regimes may not apply.

Definitions

For the purposes of these Terms, the following definitions apply:

  • Operator: YouGmedia B.V., a company registered in Curaçao (Reg. No. 153269), holder of an online gambling sublicense issued under Gaming Curaçao master license 365/JAZ, and any of its authorized payment agents, including Woola Tech Ltd (Cyprus).
  • Website: The Batery online gambling platform available at baterywin-ca.com, as well as any related URLs, mobile versions, and access points referenced on Batery.
  • User or Player: Any natural person who accesses the Website, creates an account, or uses the Services, whether or not they place a Bet.
  • Account: A registered user profile created with the Operator on the Website, enabling the User to deposit funds, place Bets, and participate in games.
  • Bet or Wager: Any stake of real or bonus funds placed by a User on a game or event offered on the Website.
  • Bonus: Any promotional value (including free spins, free bets, bonus money, cashback, or similar incentives) credited to a User's Account subject to specific conditions.
  • Real Money Balance: The portion of funds in a User's Account consisting of deposits and cash winnings that are not subject to wagering requirements.
  • Bonus Balance: The portion of funds and/or free play value in a User's Account that is subject to wagering or other conditions before becoming withdrawable.
  • Wagering Requirement: The number of times a Bonus or associated deposit must be wagered before funds can be withdrawn as Real Money Balance.
  • Payment Agent: A third party processing payments on behalf of the Operator, including Woola Tech Ltd, Cyprus.
  • Jurisdiction: The country or territory whose laws govern these Terms, namely Curaçao, without prejudice to mandatory consumer protection laws of the User's place of residence.

Account Registration

Eligibility and Age Requirements

  • Minimum Age: You may only open an Account and use the Services if you are at least 18 years old. If the legal gambling age in your province, territory, or country is higher (for example, 19 years in certain Canadian provinces), you must meet that higher age requirement.
  • Legal Capacity: By registering, you represent that you have full legal capacity to enter into binding agreements under applicable law.
  • Local Law Compliance: You are solely responsible for ensuring that accessing and using the Services is lawful in your jurisdiction. The Operator does not hold a Canadian licence, and use by Canadian residents, including Ontarians, occurs on a cross-border basis.

Registration Process

  1. Account Creation: To place Bets, you must create an Account by providing requested information, which may include your full name, date of birth, residential address, email address, and a password.
  2. Email Verification: You may be required to verify your email by clicking a confirmation link sent to the address you supplied. Until verification is completed, certain features may remain unavailable.
  3. KYC and Verification: At registration or at any later time, the Operator may conduct "Know Your Customer" (KYC) checks. You may be asked to provide:
    • Government-issued photo identification (passport, national ID card, or driver's licence);
    • Proof of address (utility bill, bank statement, or similar document);
    • Proof of payment method ownership (e.g., redacted bank statement, card copy).
    Failure to provide accurate and authentic documents may lead to refusal of service, suspension of the Account, or cancellation of Bets.

User Obligations and Account Security

  • Accuracy of Data: You warrant that all information provided during registration and throughout your use of the Services is true, complete, and up-to-date. You must promptly update your details if they change.
  • One Account Rule: You may not create more than one Account with the Operator. Duplicate, shared, or fraudulent Accounts may be closed, and balances may be frozen pending investigation.
  • Password and Access Control: You are responsible for keeping your login credentials confidential and for all activities conducted under your Account. You must:
    • Use a strong, unique password;
    • Not share your credentials with any third party;
    • Notify the Operator immediately if you suspect unauthorized access.
  • Prohibition on Third-Party Use: You may not allow any other person to access or use your Account, including minors or individuals located in restricted jurisdictions.

Betting & Gameplay Rules

General Rules for Placing Bets

  • Offer and Acceptance: A Bet is considered accepted once it is registered on the Operator's servers and reflected in your betting history. If any discrepancy arises between your screen and the Operator's logs, the logs shall prevail.
  • Minimum and Maximum Stakes: Each game or product may have its own minimum and maximum bet limits displayed within the game interface. The Operator may adjust limits at any time to comply with risk management, legal obligations, or technical constraints.
  • Currency: Bets are generally placed in the currency available to you on the Website (for Canadian Users, typically CAD or another supported currency). Currency conversion fees, if any, are borne by you.
  • Game Rules: Each game (slots, live casino, table games, etc.) is governed by its specific rules, pay-tables, and return-to-player (RTP) information, which form part of these Terms. By playing a game, you confirm that you understand and accept its rules.

Cancellation and Modification of Bets

  • User-Initiated Changes: Once a Bet has been confirmed and registered, it cannot normally be cancelled or modified by you. Some games may allow limited in-game options (e.g., cash-out features), as explicitly presented in the game interface.
  • Operator-Initiated Cancellations: The Operator reserves the right to void or adjust Bets in the event of:
    • Obvious errors (e.g., incorrect odds, clearly mistaken payouts);
    • Technical malfunctions that prevent proper bet settlement;
    • Fraud, collusion, or breach of these Terms by the User.
    In such cases, the Operator may void the Bet and return the stake to your Account or adjust the settlement to correct the error.

Conduct in Live Casino, Chats, and Community Features

  • Respectful Behaviour: When interacting with dealers, chat moderators, or other players, you must:
    • Refrain from abusive, racist, sexist, homophobic, or otherwise offensive language;
    • Not harass or threaten any person;
    • Not promote illegal activities or third-party services.
  • No Cheating or Collusion: You must not engage in any form of cheating, exploitation of software bugs, use of bots, or coordinated play intended to gain unfair advantage. Suspected collusion may result in:
    • Immediate suspension or closure of the Account;
    • Voidance of affected Bets;
    • Retention of funds where required by anti-fraud and anti-money-laundering rules.
  • Monitoring: The Operator may monitor communications and activity to ensure compliance with these rules and applicable law, subject to the Privacy Policy.

Bonus Terms

Activation and Eligibility

  • Bonus Offers: From time to time, the Operator may offer welcome bonuses, reload bonuses, free spins, or other promotions on baterywin-ca.com. Each promotion is governed by its specific terms, which supplement these Terms.
  • Activation Conditions: A Bonus may require:
    • A minimum deposit amount;
    • Entry of a bonus code;
    • Opt-in via the promotions page or at the cashier.
    Unless stated otherwise, Bonuses credited on or after 1 January 2026 are subject to the conditions in this section.
  • One Bonus at a Time: Unless explicitly permitted, only one active Bonus may be engaged at any given time. Combining multiple promotions on the same deposit or Bet is prohibited.

Wagering Requirements and Timeframes

  • Standard Wagering: Unless indicated otherwise for a specific promotion, Bonus funds and any associated deposit must be wagered at least 35 times (35x) before any related winnings can be withdrawn.
  • Contribution by Game Type: Different games may contribute differently toward wagering requirements, for example:
    • Slots: typically 100% of stake amount;
    • Table games and live casino: typically 10 - 20% or 0%, depending on the specific offer;
    • Certain low-risk bets may contribute 0%.
    The exact contribution rates will be displayed in the relevant promotional terms.
  • Time Limits: Bonuses must usually be fully wagered within a specified period (for example, 30 days from crediting or 7 days for free spins). Any remaining Bonus balance and associated winnings may be forfeited after expiry.

Prohibited Actions and Bonus Abuse

  • Irregular Play: The following are examples of practices that may be considered Bonus abuse:
    • Placing large bets followed by minimal wagering to clear requirements;
    • Betting on opposite outcomes or very low-risk patterns;
    • Using multiple Accounts or third-party Accounts to claim the same promotion.
  • Maximum Bet While Wagering: Unless otherwise specified, you may be subject to a maximum permitted bet per spin or hand (for example, CAD 5 - 10) while wagering a Bonus. Exceeding the limit may lead to confiscation of Bonus funds and winnings.
  • Right to Withhold or Confiscate: If the Operator reasonably suspects Bonus abuse, fraud, or breach of these Terms, it may:
    • Remove Bonuses and associated winnings;
    • Void relevant Bets;
    • Close or suspend the Account.

Payments & Withdrawals

Deposit Methods and Processing

  • Payment Instruments: The Website may support deposits via:
    • Credit and debit cards;
    • E-wallets and online payment services;
    • Bank transfers;
    • Cryptocurrencies, where permitted.
    Availability depends on your location and the Operator's commercial arrangements.
  • Payment Agent: For certain transactions, payments are processed on behalf of the Operator by Woola Tech Ltd, a company incorporated in Cyprus, acting as payment agent. Your bank statement may therefore reference Woola Tech Ltd rather than YouGmedia B.V.
  • Limits and Fees: Minimum and maximum deposit limits, along with any applicable fees or currency conversion charges, are displayed in the cashier. The Operator does not guarantee that your bank or payment provider will not charge additional fees.

Withdrawals

  • Verification Requirement: Before processing withdrawals, the Operator may require completion of KYC checks, including verification of identity, address, and payment method ownership. Failure to provide requested documents may result in delays or cancellation of withdrawals.
  • Withdrawal Methods: Where possible, withdrawals will be made via the same method used to deposit. If this is not feasible (e.g., technical limitations or method not supporting payouts), an alternative method may be offered.
  • Processing Times: The Operator aims to review withdrawal requests within a commercially reasonable period (for example, 24 - 72 hours), excluding additional time taken by banks or payment providers. Processing times may be longer during security reviews or peak periods.
  • Limits: The Operator may set daily, weekly, or monthly withdrawal limits per User or per payment method. Such limits will be indicated in the cashier or in dedicated rules.

Refunds, Chargebacks, and Treatment of Bonuses

  • Deposits Are Not Normally Refundable: Deposits made and used for gambling are generally non-refundable. The Operator may, at its discretion, consider refund requests where no gameplay has occurred, subject to security checks and applicable fees.
  • Chargebacks: If you initiate a chargeback or payment dispute, the Operator may:
    • Immediately suspend or close your Account;
    • Withhold all balances pending investigation;
    • Recover any costs, fees, or losses incurred as a result of the chargeback.
  • Bonus Funds on Withdrawal: If you request a withdrawal before meeting wagering requirements, the Operator may cancel the active Bonus and remove related Bonus winnings, crediting only the Real Money Balance.

Limitation of Liability

Operator's Obligations

  • Fairness and Integrity: The Operator undertakes to provide games that function as described and to settle Bets according to the official game rules and outcomes recorded by the Operator's systems.
  • Accuracy of Information: The Operator aims to ensure that information displayed on the Website (including odds, RTP, and rules) is accurate. However, minor discrepancies or obvious errors may occur and may be corrected as described in these Terms.
  • Compliance: The Operator conducts its activities under the laws of Curaçao and its Gaming Curaçao sublicense. It does not hold a Canadian gambling licence and does not represent that the Services comply with all provincial or federal regulatory regimes in Canada.

Exclusions and Limitations

  • No Warranty: The Services are provided "as is" and "as available". To the maximum extent permitted by law, the Operator disclaims all warranties, express or implied, including any implied warranties of merchantability or fitness for a particular purpose.
  • Technical Failures: The Operator is not liable for any loss or damage arising from:
    • Internet or network interruptions, latency, or outages;
    • Hardware or software failures on your device;
    • Technical errors, bugs, or glitches, provided the Operator takes reasonable steps to resolve them.
    In the event of a malfunction, affected Bets may be voided, and stakes may be returned to your Account where appropriate.
  • Indirect Losses: The Operator is not liable for any indirect, incidental, consequential, or punitive damages, including loss of profits, data, or business opportunities.
  • Maximum Liability: Without prejudice to non-excludable rights under mandatory consumer protection law, the Operator's total aggregate liability to you for any claim relating to a particular Bet or game shall not exceed the amount of the stake placed on that Bet or, where no Bet is involved, the amount of funds at issue in your Account at the time of the event.

Intellectual Property Rights

Ownership

  • Website Content: All content on baterywin-ca.com, including but not limited to text, graphics, logos, icons, images, audio clips, video, software, and code, is owned by or licensed to the Operator and is protected by copyright, trademark, and other intellectual property laws.
  • Trademarks: The brand name Batery and any associated logos displayed on baterywin-ca.com are trademarks or registered trademarks of their respective owners and may not be used without prior written consent.

Permitted and Prohibited Uses

  • Limited Licence: You are granted a non-exclusive, non-transferable, revocable licence to access and use the Website and its content for personal, non-commercial entertainment purposes only.
  • Restrictions: You must not, without prior written permission:
    • Copy, reproduce, modify, adapt, translate, or create derivative works from the Website or its content;
    • Distribute, sell, rent, lease, or sublicense the Website or its content;
    • Reverse engineer, decompile, or disassemble any software used in connection with the Website, except where such activities are expressly permitted by applicable law.
  • Third-Party Content: Certain games and software are provided by third-party licensors, who retain all rights to their intellectual property and may enforce those rights directly against Users who infringe them.

Privacy & Data Protection

  • Privacy Policy: The collection, use, storage, and disclosure of your personal data in connection with baterywin-ca.com are governed by the Operator's Privacy Policy, as published on the Website and updated from time to time.
  • Compliance: The Operator processes personal data in accordance with its Privacy Policy and applicable data protection laws in the relevant jurisdictions, to the extent applicable to its operations.
  • User Obligations: By using the Services, you confirm that you have read, understood, and accepted the Privacy Policy, including the use of cookies and tracking technologies as described therein.

Changes to Terms

  • Right to Amend: The Operator may amend these Terms at any time to reflect changes in law, regulatory guidance, technological developments, business practices, or for any other valid reason.
  • Notification of Changes: Material changes will be communicated by one or more of the following:
    • Publishing the updated Terms on baterywin-ca.com, indicating the new effective date (not earlier than 1 January 2026 for revisions adopted in the 2026 calendar year);
    • Displaying an on-site banner or pop-up notice;
    • Sending an email to the address registered to your Account.
  • Acceptance of Changes: Continued use of the Services after changes become effective constitutes your acceptance of the updated Terms. If you do not agree, you must stop using the Services and may request closure of your Account and withdrawal of any eligible Real Money Balance.

Termination & Suspension

Termination by the User

  • Account Closure: You may request closure of your Account at any time by contacting customer support via the channels indicated on baterywin-ca.com. After verifying your identity, the Operator will close the Account and, subject to legal and regulatory obligations, pay out any remaining Real Money Balance.

Termination or Suspension by the Operator

  • Grounds: The Operator may suspend or close your Account, void Bets, and withhold funds where it has reasonable grounds to believe that:
    • You have breached these Terms or game-specific rules;
    • You have engaged in fraud, money laundering, bonus abuse, or other illegal or improper conduct;
    • You have provided false or misleading information;
    • Your use of the Services contravenes applicable law or regulatory requirements.
  • Procedure: Where feasible, the Operator will inform you of the reasons for suspension or closure and any steps you may take to resolve the issue. However, the Operator may be restricted from providing details in cases involving anti-money-laundering or security investigations.
  • Funds on Termination: Upon permanent closure:
    • Any Real Money Balance not subject to investigation, legal hold, or regulatory retention requirements may be returned to you, subject to standard withdrawal procedures;
    • Bonus funds and associated winnings that have not been converted into Real Money Balance will be forfeited.

Governing Law & Jurisdiction

Applicable Law

  • Primary Governing Law: These Terms, your Account, and your use of the Services are governed by the laws of Curaçao, excluding any conflict-of-law rules that would result in the application of another jurisdiction's law.
  • Mandatory Consumer Protections: Nothing in these Terms affects any mandatory consumer protection rights that you may have under the laws of your place of habitual residence, to the extent such rights apply to cross-border services.

Dispute Resolution

  • Internal Resolution: If you have a complaint, you should first contact customer support, providing all relevant details and transaction identifiers. The Operator will use reasonable efforts to investigate and respond within a reasonable period.
  • Escalation: If you are not satisfied with the outcome of the internal complaint process, you may have the option to escalate the dispute to the licensing authority or an appointed alternative dispute resolution (ADR) body, as described on the Website or on the official Gaming Curaçao channels.
  • Courts of Curaçao: Subject to any ADR process and any non-excludable rights you may have, any dispute arising out of or relating to these Terms shall be submitted to the competent courts of Curaçao.
  • Canadian Users: You acknowledge that the Operator is not licensed by Canadian provincial regulators (including iGaming Ontario) and that access from Canada takes place on a cross-border basis. Recourse to Canadian regulatory complaint mechanisms may not be available.

Contact Information

The following information is provided to assist you in contacting the Operator and its representatives. Some details are not specified in the available data and may be updated on baterywin-ca.com.

Operator and Legal Entity

  • Operator: YouGmedia B.V.
  • Legal Address: Dr. M.J. Hugenholtzweg 25, Curaçao (registered company address as per Gaming Curaçao licence information; city and postal code not specified in the available data).
  • Company Registration Number: 153269 (Curaçao).
  • Gaming Licence: Online gambling sublicense issued under Gaming Curaçao master license 365/JAZ.

Customer Support

  • Email: A dedicated support email address is not specified in the provided data. Up-to-date contact details should be consulted directly on https://baterywin-ca.com.
  • Telephone: No support phone number is specified in the provided data.
  • Online Support: Where available, live chat or other online support tools may be offered via baterywin-ca.com; availability and operating hours are as indicated on the Website.

Legal and Regulatory Inquiries

  • Legal Department / Compliance: Formal legal notices or compliance-related inquiries concerning the operation of baterywin-ca.com should be addressed in writing to YouGmedia B.V. at the above legal address, with "Legal Department" indicated in the subject line or correspondence.
  • Regulator Directory Reference: The brand Batery (including baterywin-ca.com) is not listed in the iGaming Ontario operator directory accessible at https://igamingontario.ca/en/operator/operators, and is therefore not registered as a regulated iGO operator as of the effective date of these Terms.